At Voltatech Technologies & Appliances, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, you may return it within 7 days of delivery under the conditions below.
1. Eligibility for Returns
- Items must be returned within 7 days of purchase.
- Products must be unused, in their original packaging, and in the same condition as delivered.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
- Products that have been used, damaged, or altered after delivery.
- Items without original packaging or missing parts.
- Clearance or discounted items, unless defective.
3. Refunds
- Once the returned product is received and inspected, you will be notified of the refund status.
- Approved refunds will be processed within 7 business days and issued to the original payment method.
4. Exchanges
- Items can be exchanged for another product of equal value within the 7-day return period.
- Any price differences must be settled at the time of exchange.
5. Defective or Wrong Items
- If you receive a defective or incorrect product, contact us immediately.
- We will arrange for a replacement or full refund at no extra cost.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item delivered was defective or incorrect.
Contact us for assistance with returns and refunds:
Phone: 0791720344
Email: info@voltatech.co.ke